• Head Office: ChunkyChips.net Ltd, Carnival Business Park, Basildon, Essex SS14 3WN
  • Call us 0845 646 8188

Privacy Policy

Protecting Your Information and GDPR

ChunkyChips.net Limited (“ChunkyChips”, “we” or “us”) takes the privacy of its customers very seriously. To ensure GDPR compliance, this Privacy Policy (together with our Terms of Use) sets out the basis on which any personal information we collect from you, or that you provide to us will be processed by us. Please read the following carefully to understand our data processing practices. By using this website (the “Site”) or otherwise providing us with personal information via any other means you are consenting to this Privacy Policy.

If you have any requests concerning your personal information or any queries with regard to these practices please contact us at [email protected].
ChunkyChips’ named Data Manager in relation to GDPR is Glenn Flowers, who will respond to emails sent to the above address.
(For the avoidance of doubt, this individual contact information is provided solely for access to investigate an individual’s personal data/privacy queries. It is not provided as a marketing or contact address for companies wishing to sell services to ChunkyChips.net. Usage of this contact information for these purposes may be considered a breach of GDPR regulation).

Information we may collect from you

We may collect personal information from visitors to the Site, including through the use of online forms and every time you e-mail us your details, for example, when you make an enquiry through the Site or request certain documents which may require registration. We may collect information from you by telephone or face to face. You may also provide us with the information by email or other written correspondence. We may use cookies to collect personal information about you. Alternatively, our third party partners and providers may provide us with information about you.

This information may include:

(a) details you give us via the Site, on application forms or by e-mail during conversations with you on the telephone or face to face with one of your representatives;

(b) details you give us so that we can provide you with our services; and

(c) details we receive from other sources, such as our suppliers, channel partners, marketing organisations and credit reference or fraud detection agencies.

In addition, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our suppliers. This is statistical data about our user’s browsing actions and patterns and does not identify any individual.

Use of personal information

We process your personal information for the purposes of:

(a) providing our services to you;

(b) dealing with your enquiries and requests;

(c) administering orders and accounts;

(d) carrying out market research or profiling;

(e) recovering debts;

(f) providing you with information about products and services (see below);

(g) to identify you when you contact us;

(h) to improve and develop our services to you, including the Site; and

(i) as training aides for our employees.

From time to time, we may contact you by e-mail, telephone, SMS or MMS about products that we believe may be of interest to you. If you do not wish to receive this information, you may opt-out by sending us an email at [email protected], calling us on 01268 288188, writing to us at the following address: Carnival Business Park, Basildon, Essex. SS14 3WN or clicking on the “unsubscribe” link at the bottom of any email we send you.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

We do not wish to receive any sensitive personal information from you, such as any information regarding your medical or health conditions, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information. We shall not intentionally request, collect or process or control any such sensitive information.

Our services are not aimed at children under 18, being predominantly geared towards businesses and commercial users. We shall not intentionally request, collect or process or control any information about a minor under the age of 18.

Where we store your personal information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosure to third parties

We do not sell, rent or lease your personal data in any manner to anyother party outside of our organisation. We will only disclose your personal information to business partners,
government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf and only to the extent necessary to perform their functions.
We may disclose your information to a relevant authority if we are obliged to do so, or if you are in breach of our terms and conditions or the Terms of Use for our Site. This may include releasing information to others to enforce our legal rights, to protect the safety and security of others or to assist with others within the industry to control fraud, spam or other misconduct.
Any disclosure of personal information will be made in compliance with current UK data protection legislation, in particular the EU General Data Protection Regulation 2018.

Security of your personal information

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then encrypt the content and store it on a secure server so that it can only be read by authorised personnel.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Use of cookies

What are Cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Cookies collect information about your use of our websites, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. We use this information to identify you when you visit the websites and to improve your browsing experience. We will not attempt to personally identify you from your IP address or other information stored on the cookies we use unless required to do so as a matter of law or regulation or in order to protect our or our other customer’s rights.

Cookies fall under two main headings, first party cookies and third party cookies.

First Party Cookies

A First Party Cookie is set by the domain, such as the computer you are using to access the internet, or the specific website that you have visited.

We use the two main types of cookies, persistent and session cookies.

A persistent cookie remains on your device after you have visited our website. These cookies will help us identify you as a unique visitor to our website by storing a randomly generated number.

A session cookie is temporary and only exists for the period you access the website for (or until the browser is closed after visiting our website). This particular type of cookie assists us by helping our website remember your selections and choices whilst visiting our website and therefore avoids you having to re-enter information. This type of cookie does not contain personal information and cannot be used to identify you.

Third Party Cookies

A Third Party Cookie is one which is not related to ChunkyChips and is placed on your device by a third party. For instance, when we provide a link or embed files, such as photos or video content, from social websites such as YouTube® or Flickr® or where there is the ability to ‘share’ via Twitter® or Facebook® for example. Please note that other third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies. Such third parties may place cookies on your device but these third party cookies are not controlled by ChunkyChips and we cannot prevent such third parties placing the cookies on your device. If you are concerned by the use of third party cookies you should contact the websites of such third parties directly and obtain details from them regarding how to opt out of receiving such cookies.

Purpose of Use

We use either of those two types of cookie for the following purposes:

Where use is strictly necessary when accessing the website:

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas.

To enhance performance of the website:

These cookies collect information about how you use the website, for instance which pages you go to most often, and those pages where you experience an error message. These cookies don’t collect information about you – all the information collected is anonymous and is only used to improve how the website works.

To improve the functionality of the website:

These cookies are used to provide services or to remember settings that you saved to improve your visit to the website. For example, when you fill in a form with your name or other details, these cookies remember that, so you don’t have to type it in each time you come back.

What can I do about Cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies (such as restricting third party cookies for instance).

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site and the functionality of the site may be impaired.

Except for essential cookies, all cookies will only be retained for a commercially reasonable period of time.

Find out more about the use of cookies on www.allaboutcookies.org.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Access right

Under the EU General Data Protection Regulation (GDPR) you have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us at ChunkyChips.net, Carnival Business Park, Basildon, Essex. SS14 3WN enclosing a cheque for £10 (to cover the costs of administration and collating the information) made payable to ChunkyChips.Net Limited.

We use reasonable endeavours to ensure the information we hold about you is accurate and up to date. If you believe the information we are holding is incorrect or incomplete, please write to us as soon as possible at the above address or email us at [email protected]. We will use reasonable endeavours to promptly correct any information found to be incorrect.

Security and Privacy of Customer Hosted Data

As an add-on product to our core services, we offer various levels of data hosting services to our customers.  When you order these services from us, we will provide you with secure logon information to enable you to access the server(s). Once this information is provided, we have no access to any of the information you choose to upload or share on the server space. We are committed to helping our customers protect the security and privacy of information stored or transferred using our services.
We protect the security and integrity of our wider network, however you remain responsible for the security and maintenance of any data (personal or otherwise) that you maintain on the server space you rent from us. You should regularly change and/or review the security of your server space. We provide our services at the direction of our customers and define our obligations for customer hosted data in our agreements with our customers.

Security is a shared responsibility

It is important for our customers to understand and distinguish between security measures that we implement and operate on the ChunkyChips supported infrastructure, and security measures that our customers need to implement and operate to protect their own data and to comply with specific privacy and security laws and regulations applicable to them i.e. GDPR.

To learn about the variety of security measures and features we use in our Data Centre to help protect ChunkyChips infrastructure and business operations, please visit our Essex Data Centre page and associated Terms and Datasheets.

ChunkyChips hosting services are provided to give our customers complete flexibility over how they configure, secure and deploy their hosted solution based on their individual requirements. We can offer a range of consultancy options to our clients to help them best secure their hosting services, however as standard the responsibility lies with the customer to maintain their server security and data. If you are in any doubt about the security of your website contents and any data you maintain, or compliance with GDPR, we would recommend you consult with your web designer or a third party securiy advisor to achieve this compliance.

What about privacy and protection of customers’ hosted data?

We provide our services at the direction of our customers, but we have no knowledge of the data (including any personal data) that our customers store or otherwise process when using our services. Customers retain full ownership and custody of their data and are in control of the entire lifecycle of their hosted data and how such data is classified, accessed, exchanged or otherwise processed when using our services.

With this in mind, our customers remain responsible for any personal information that customers collect and process. Customers must take all reasonable steps to protect the hosted data and to comply with laws and regulations as they may apply to the hosted data and the customer. Such reasonable steps would include the customer’s encryption of personal or any regulated data.

Changes to our Privacy Policy

Any changes we make to our privacy policy will be posted on this page. You should check this page frequently to review any recent changes.

Contact us

If you have any questions, comments or requests regarding this Privacy Policy please contact [email protected].

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