ChunkyChips Out of Hours Support Rates
If you need to contact ChunkyChips Support outside our standard business hours of Monday to Friday, 9am to 5.30pm (Excluding public holidays), please note the following one-off support costs would apply.
You may have options to upgrade your current service to Enhanced Care.
Please contact your Account Manager to discuss pricing.
Service |
|
Cost |
Premium Support (High Priority) |
||
Leased Lines (EFM/Fibre) |
Included |
|
Private Virtual and Dedicated Servers* |
Included |
|
ISDN30 |
Included |
|
Data Centre Space/Colocation |
Included |
|
Managed Hardware inc. Firewalls, Routers & Switches* |
Included |
|
*Service failure only | ||
Non-Premium Support Services** |
||
Broadband Inc, DSL, FTTC, FTTP (Unless enhanced care service) |
£95 |
|
Spam and Virus protected emails (Chunkymail, Filter Cloud) |
£95 |
|
Email relay service |
£95 |
|
PSTN phone line (Unless enhanced care service) |
£95 |
|
ISDN 2 (Unless enhanced care service) |
£95 |
|
SIP, Horizon, Hosted Telephony |
£95 |
|
**Options may be available to upgrade these services to Premium Support | ||
Standard Hours Support Only*** |
||
POP/IMAP email |
N/A |
|
Website hosting (unless server is down) |
N/A |
|
Domain names |
N/A |
|
SSL Certs |
N/A |
|
FTP space |
N/A |
|
DNS |
N/A |
|
Non – managed Hardware |
N/A |
|
Phone Number Diverts |
N/A |
|
Fax to Email or Email to Fax |
N/A |
|
***There are limited options to upgrade these services and they are not supported out of hours |
All costs exclude VAT and out of hours response does not necessarily guarantee a completed out of hours fix (unless you have a related Premium Support SLA).