• Head Office: ChunkyChips.net Ltd, Carnival Business Park, Basildon, Essex SS14 3WN
  • Call us 0845 646 8188

Out of Hours Support Rates

ChunkyChips Out of Hours Support Rates

If you need to contact ChunkyChips Support outside our standard business hours of Monday to Friday, 9am to 5.30pm (Excluding public holidays), please note the following one-off support costs would apply.

You may have options to upgrade your current service to Enhanced Care.
Please contact your Account Manager to discuss pricing.

Service

 

Cost

Premium Support (High Priority)
Leased Lines (EFM/Fibre)
Included
Private Virtual and Dedicated Servers*
Included
ISDN30
Included
Data Centre Space/Colocation
Included
Managed Hardware inc. Firewalls, Routers & Switches*
Included
*Service failure only
Non-Premium Support Services**
Broadband Inc, DSL, FTTC, FTTP (Unless enhanced care service)
£95
Spam and Virus protected emails (Chunkymail, Filter Cloud)
£95
Email relay service
£95
PSTN phone line (Unless enhanced care service)
£95
ISDN 2 (Unless enhanced care service)
£95
SIP, Horizon, Hosted Telephony
£95
**Options may be available to upgrade these services to Premium Support
Standard Hours Support Only***
POP/IMAP email
N/A
Website hosting (unless server is down)
N/A
Domain names
N/A
SSL Certs
N/A
FTP space
N/A
DNS
N/A
Non – managed Hardware
N/A
Phone Number Diverts
N/A
Fax to Email or Email to Fax
 
N/A
***There are limited options to upgrade these services and they are not supported out of hours

All costs exclude VAT and out of hours response does not necessarily guarantee a completed out of hours fix (unless you have a related Premium Support SLA).